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Customer is the driving force of enterprise marketing and the core of production for enterprises, and customer service is a very important work in enterprise marketing activities. ARGUS has always been committed to fast, sincere and meticulous service, the pursuit of innovation that is essential to the customer and the company, and at the same time to drive its realization of the service concept of each customer quickly and efficiently. In the course of its service, ARGUS also continuously learns to maintain and enhance customer relationships.
On July 23, 2022, ARGUS invited Yang Shuran, a professional instructor of business management practice from ARGUS Business School, to carry out the training of "Excellent Customer Service and Practice", which was attended by ARGUS department heads and all staff in the office.
【 At the beginning of the training, the general manager will make a speech to promote and strengthen the training purpose 】
The training from the product selling point is what, what customers want, sales to convey what information, what service beyond the expectations of these four dimensions. We work hard on how to create and retain customers, and in the process of service, we need to find the most important needs of customers to meet. In the course, according to the actual situation of the company, Teacher Yang led everyone to a series of thoughts on the current work and future planning around customer service.
【 The students divided into two groups and had a heated discussion 】
In daily work, we need to constantly learn to improve our working ability and knowledge level, enhance our self-confidence and sense of responsibility, think what customers think, and realize the true service concept through practice. In addition, each department constantly improves the "Customer Service Management Process". To be sincere, comity, respect to serve every customer, to provide customers with more than expected service, to become the guardian of every customer.
